Innkeeper/Property Manager

Vibrant historic 14-room Boutique Hotel in Cripple Creek, CO, looking for an experienced Innkeeper/Property Manager.

We are looking for a responsible on-site Innkeeper/Property Manager. We need someone who is friendly, with a great attitude, to oversee daily operations, guest services, and manage the on-site tavern. Excellent customer service is our main priority, so we expect attention to detail and a positive, productive outlook. 

We will train the right candidate, but they must have the drive and be able and willing to devote time to mastering the role.

This is a full-time, live-on-site position. Seasonal options are available, ex. Summer through Fall or Winter through Spring. To ensure and maintain the highest standards for cleanliness, food quality, and guest service, the ideal candidate[s] will be positive, energetic, and knowledgeable of Inn/Bed and Breakfast operations. Must be hands-on in all aspects of the day-to-day operation, with the focus on excellent guest service and guest experience. Must have a flexible schedule and be able to work evenings, weekends, and holidays. Living quarters are provided in this historic building, located in one of America’s most popular and livable small mountain towns. A couple would be considered as long as all position requirements were met (sharing duties would be considered, but there would be no increase in compensation offered). 

Smoking is not permitted inside the building, though designated smoking areas are available outside.

Must submit to a background and credit check (required for DSS PCI compliance, due to access to credit card and sensitive guest information). An active Colorado Gaming License will be considered in place of a background check. 

The ideal person has some combination of hospitality experience, front desk hotel, commercial housekeeping, commercial cooking, and property management experience. Must have extreme attention to detail. Computer proficiency and the ability to learn ResNexus Property Management/Reservation Software quickly are a plus. Proficiency in writing and grammar is a must.

Scheduling all depends on the occupancy of the hotel. Shift swaps and additional days off are possible during slower periods/seasons. 

Must be able to work efficiently with minimal supervision. Owners and additional staff are on hand performing daily operational tasks.

First 90 days are probationary. Colorado is an at-will employment state. 

Duties & Responsibilities:

• Innkeeper is responsible for welcoming guests, the arrival and departure process.
• Plans for, and prepares the continental breakfast for all guests daily.
• Responds to emails, answers phone calls and reservation requests, and manages reservations. A full integrated reservation and property management system is in place (ResNexus).
• Monitors maintenance needs of the property.
• Maintains proper inventory of all supplies needed for the day to day operation; housekeeping, culinary, guest amenities, etc.
• Assists with laundry and housekeeping duties.
• Inspects guest rooms and common areas on a daily basis to insure all are clean and prepared for guest arrivals.
• Maintains seasonal / deep-cleaning schedules.
• Supervises housekeeping staff as necessary.
• Manages expenses as necessary.

Qualifications:

• 2+ years related experience or equivalent.
• Demonstrated excellence in Hospitality.
• Culinary skills a plus.
• Good organizational and problem-solving skills.
• Ability to manage priorities and workflow.
• Ability to work independently.
• Good judgement with the ability to make timely and sound decisions.
• Ability to understand any and all safety requirements and cautions.
• Ability to perform the physical labor necessary.
• Basic computer skills- email, reservation program, gift certificates, etc.
• Credit Card processing and cash-handling required.
• Serve Save & TIPS Certification or equivalent [can be obtained post-hire].
• Personal transportation needed. There is limited bus service in Cripple Creek and Victor. 

Physical Demands and Work Environment:

• This position requires standing, walking, hand and finger dexterity, climbing steps (multiple flights as the building is four stories without elevators), bending, stooping, kneeling, lifting up to 50lbs.
• Requires speaking and hearing [with assist devices if needed].
• Requires visual acuity to operate basic equipment [housekeeping, laundry and kitchen], read emails and reservations, and use a keyboard.
• Regularly required to lift/push/carry items.
• Occasional exposure to outside weather conditions (winter snow, wind, ice).
• Clearing of snow and ice required in response to outside weather conditions.
• Cripple Creek, CO and specifically the hotel are at 9,800’ and elevation impact must be taken in to consideration.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.

Job Type: Full-time/Salary

Compensation:

Accommodations included in-place of wages, salary scaled to account for this. Starting salary is $325.00 per week ($1,300.00 per month plus $1,005.00 credit for lodging plus approx. $200.00 credit for utilities for a total compensation of approx. $2,505.00 per month). After a successful probationary period a raise in salary rate will be considered. Employees must accept housing as a condition of employment. Accommodations provided are private and semi-furnished (includes private bathroom, private storage closet, kitchen access with personal space, all utilities and wifi service). Accommodations provided meet requirement for non-taxable income. HUD Fair Market Rent System and actual utilities used to calculate values. 

Tips are possible when covering the Tavern, housekeeping and guest services.

As this is a resident manager type of position, certain labor exemptions apply. Meal breaks are dependent upon season, shift and practicality. Staff are allowed to eat on shift and take bathroom breaks whenever needed. Rest periods are dependent upon season, shift and practicality, compensation provided takes this into account. There is a “clear mutual understanding” that a weekly salary provides the regular, non-overtime rate for all hours worked.

Benefits:

• Employee discount
• Guest Room Discount
• Flexible schedule
• Paid Sick Leave (1 hour for every 30 hours worked, up to 48 hours per year).
• Flexible schedule dependent upon seasons
• 80 Hours of vacation each year: 40 hours paid and 40 Hours unpaid
• Enrollment in Colorado SecureSavings Roth IRA
• Branded wear

Ability to Relocate:

Cripple Creek, CO (Zip 80813): Relocate before starting work (required - no reimbursement authorized)

Required to show up 15 min early to in-person shifts to ensure proper turn-over. In-person Shifts require completion of all duties prior to transfer to on-call status. On-call status requires Innkeeper to be in the Cripple Creek area, they can be in their private quarters/sleeping or engaging in other actives that they choose but will carry the duty phone to take any front desk calls. On-call status is only required for answering the phone, managing any after-hours check-ins (check-in is from 3:00PM to 9:00PM daily) or building/property emergencies.

Sample Shifts (dependent upon staff availability, season, tip quantity desire and employee desire):

Nights

• Off 8:01AM Mon to 3:59PM Wed - 56HRS
• In-person Shift 4:00PM Wed to 10:00PM Wed - 6HRS
• On-call/Sleep Shift 10:01PM Wed to 8:00AM Thur - 10HRS
• Off 8:01AM Thur to 3:59PM Thur - 8HRS
• In-person Shift 4:00PM Thur to 11:00PM Thur - 7HRS
• On-call/Sleep Shift 11:01PM Thur to 8:00AM Fri - 9HRS
• Off 8:01AM Thur to 3:59PM Fri - 8HRS
• In-person Shift 4:00PM Fri to 12:00AM Sat - 8HRS
• On-call/Sleep Shift 12:01AM Sat to 8:00AM Sat - 8HRS
• Off 8:01AM Thur to 3:59PM Sat - 8HRS
• In-person Shift 4:00PM Sat to 12:00AM Sun - 8HRS
• On-call/Sleep Shift 12:01AM Sun to 8:00AM Sun - 8HRS
• Off 8:01AM Thur to 3:59PM Sun - 8HRS
• In-person Shift 4:00PM Sun to 9:00PM Sun - 5HRS
• On-call/Sleep Shift 9:01PM Sun to 8:00AM Mon - 11HRS

Days

• Off 8:00AM Mon to 7:59AM Wed - 48HRS
• In-person Shift 8:00AM Wed to 4:00PM Wed - 8HRS
• On-call/Sleep Shift 4:01PM Wed to 7:59AM Thur - 16HRS
• In-person Shift 8:00AM Thur to 4:00PM Thur - 8HRS
• On-call/Sleep Shift 4:01PM Thur to 7:59AM Fri - 16HRS
• In-person Shift 8:00AM Fri to 4:00PM Fri - 8HRS
• On-call/Sleep Shift 4:01PM Fri to 7:59AM Sat - 16HRS
• In-person Shift 8:00AM Sat to 4:00PM Sat - 8HRS
• On-call/Sleep Shift 4:01PM Sat to 7:59AM Sun - 16HRS
• In-person Shift 8:00AM Sun to 4:00PM Sun - 8HRS
• On-call/Sleep Shift 4:01PM Sun to 7:59AM Mon - 16HRS