We are seeking a dynamic and experienced Innkeeper to join our team and oversee the front desk and guest services operations of our hotel. The Innkeeper will be responsible for overseeing the operating functions of guest service agents, and breakfast/dinner team, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment. Previous hotel front desk experience is preferred. The Innkeeper is responsible for the overall daily operation of the front desk, restaurant hosting, ensuring exceptional guest experiences while maintaining the property’s standards & culture. This role combines hospitality leadership, guest services, staff oversight, and property management in a hands-on environment.
Guest Experience & Front-of-House
Greet guests warmly and ensure a personalized, welcoming experience
Handle reservations, check-ins, check-outs, and guest inquiries
Resolve guest concerns promptly and professionally
Maintain high standards of service, cleanliness, and presentation
Oversee breakfast service and/or food & beverage coordination (if applicable)
Operations & Administration
Manage daily operations of the inn, as designated by the rooms manager.
Maintain reservation systems, guest records, and billing
Monitor inventory and order supplies as needed
Ensure compliance with health, safety, and local regulations
Prepare daily, weekly, and monthly operational reports
Inspect guest rooms and public areas for cleanliness and maintenance
Coordinate with maintenance and vendors for repairs and upkeep
Oversee seasonal property needs and special projects
Protect the physical assets of the inn
Other duties as assigned
Team Member Benefits:
Proven hospitality, hotel, or inn management experience
Strong customer service and interpersonal skills
Physical & Work Requirements
Ability to stand, walk, and lift up to [XX] lbs
Availability for early mornings, evenings, and weekends
Live-in or on-site presence may be required
Excellent organizational and time-management abilities
Ability to multitask in a fast-paced, guest-facing environment
Leadership experience with a hands-on management style
Proficiency with reservation systems and basic accounting tools
Flexibility to work weekends, holidays, and on-call hours
Minimum of 2 years of experience as a guest services team member or in a leadership role in the hospitality industry
Strong leadership and communication skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and property management systems
Flexibility to work evenings, weekends, and holidays as needed
Job descriptions and responsibilities are subject to change depending on business needs.